Q: When will I be charged for my order?
A: All orders are charged at the time of checkout. Our systems do not save your payment details past the checkout point for security purposes.
Q: How long will it take for my order to be shipped?
A: We typically process orders within 1-2 business days. Shipping times vary depending on the destination and shipping method selected at checkout.
Q: What are my shipping options?
A: We offer a range of shipping options, including standard, expedited, and overnight shipping. Shipping options may vary depending on the destination. Priority and overnight shipping via USPS or FedEx are available for a fee.
Q: How much will shipping cost?
A: Shipping costs vary depending on the destination, shipping method selected, and the weight and size of the package. Domestic shipping is free for orders $50 and over net of any discounts applied.
Q: When will my order ship?
A:Once your order is placed, you’ll receive an email confirming we have received it. Orders take 1-2 business days to process and once shipped you will receive a confirmation email complete with tracking number.
Q: Can I track my package?
A: Yes, we provide tracking information for all orders. You will receive a tracking number via email once your package has shipped.
Q: What if I paid for expedited shipping (domestic)?
A: Expedited orders (USPS Express & FedEx 2 day and FedEx Standard Overnight) placed prior to 12pm EST Monday-Friday will be shipped out the same day. Orders placed after 12pm will require one additional processing day before they ship. Any orders placed on a weekend (Saturday, Sunday) or a holiday will ship the following business day. Saturday and Sunday are excluded from FedEx shipping days. Sunday is excluded from USPS shipping days.
Please Note: If you select FedEx 2 day or USPS Express shipping and place your order after 12pm EST, you must allow 1 processing day and two full shipping days to receive your order. If you select FedEx Standard Overnight shipping and place your order after 12pm EST, you must allow 1 processing day and 1 full shipping day to receive your order.
Q: What if my package is lost or damaged during shipping?
A: If your package is lost or damaged during shipping, please contact us immediately so we can investigate the issue and provide a resolution. If you ordered through amazon, please reach out to amazon customer support at (888) 280-4331. They can handle that for you.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select destinations via FedEx. We ship to Canada via post.
Q: How much will shipping cost for international orders?
A: International shipping times and costs may vary depending on the destination and shipping method selected. You may try placing an order online and right before entering your payment information, you will see the shipping options and fees.
Q: Will I be charged for custom fees?
A: Unfortunately, we don't have any information about customs fees. Please note that we do not collect taxes and duties during checkout and therefore, we are not responsible for paying these if required. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.
Q: How long before I receive my international order?
A: Delivery times depend on destination country/location and shipping method selected. An estimated delivery time and cost will be displayed for each option at checkout. Delivery dates quoted at checkout are an estimation only.
Q: Can I change the shipping address after my order has been placed?
A: We cannot guarantee that we will be able to change the shipping address after an order has been placed. Please contact us immediately if you need to change the shipping address and we will do our best to accommodate your request.
Q: Can I modify or cancel my order?
A: We cannot guarantee that we will be able to modify or cancel an order after an it has been placed. Please contact us immediately if you need to cancel or make any changes and we will do our best to accommodate your request.
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